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John Lewis Financial Services Limited
Financial Ombudsman decision DRN6720054 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
JLFS looked into raising a chargeback claim for her insteadCard dispute or chargeback
JLFS should compensate Miss G for the trouble and upset it’s caused her by how it’s handled her request for a refundComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6720054.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.