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National Westminster Bank Plc

Financial Ombudsman decision DRN6719397 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Data and privacy, Service failure

In the Ombudsman’s words

NatWest agreed to refund Dr and Mrs P premiums they needn’t have paid.Charges and fees

NatWest agreed to refund Dr and Mrs P premiums they needn’t have paid. As I said in my provisional decision, I think NatWest should pay interest on these because Dr and Mrs P didn’t have the benefit of the money they spent on the premiums.Interest and rates

Dr and Mrs P felt this showed a lack of respect. And they were concerned their details had been passed on to other companies without their permission.Data and privacy

Dr and Mrs P complain that National Westminster Bank Plc (‘NatWest’) - took money out of the wrong account despite Dr and Mrs P’s instructions;Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6719397.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.