Erudio Student Loans Limited

Financial Ombudsman decision DRN6712188 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Erudio didn’t explain to Mr Y that arrears would continue to accrue whilst he was in a payment plan.Treatment in financial difficulty

I think that the information provided to Mr Y about accruing arrears and default was confusing and poorly communicated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6712188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.