Barclays Bank Plc
Financial Ombudsman decision DRN6709974 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Thu Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays accepts it made a mistake and paid the difference that it owed Mr A. It also accepts closing Mr A’s complaint before it should’ve. It paid £30 compensation for the way in which it handled Mr A’s complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6709974.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.