Wonga.Com Limited
Financial Ombudsman decision DRN6705147 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr and Mrs D complain that Wonga.Com Limited took two unauthorised payments from their bank accountUnauthorised transaction
It also failed to reply appropriately to their letter of complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6705147.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.