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Nationwide Building Society

Financial Ombudsman decision DRN6704934 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain that Nationwide Building Society took too long to process their mortgage application, and provided poor service when they appealed against a lower than expected valuationMortgage administration

I don’t think that’s a good enough response for a customer, even if it is how Nationwide often responds to these appeals. That’s especially so when the customer is asking that Nationwide be involved in the situation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6704934.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.