Post Office Limited
Financial Ombudsman decision DRN6704545 Upheld
Upheldoutcome, as published by the Ombudsman
£650redress stated in the decision
Fri May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
money being taken out of her savings account by a fraudsterUnauthorised transaction
significant shortcomings by Post Office in the way it had dealt with Mrs D following the fraudulent withdrawalsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6704545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.