Secure Trust Bank Plc

Financial Ombudsman decision DRN6703047 Not upheld

Not upheldoutcome, as published by the Ombudsman

£743redress stated in the decision

Thu Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Moneyway should pay Mr C £250 compensation (less £50 if this has already been paid) for the upset this issue had caused... Mr C’s credit file should be amended to reflect settlement at October 2014Credit file reporting

failed to provide him with a settlement figure on his hire purchase agreement (HPA) until months after his initial requestMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6703047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.