Halifax Limited

Financial Ombudsman decision DRN6702832 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr K and Miss P are unhappy with the service they received from Bank of Scotland plc (trading as Halifax) when they applied for a mortgage.Mortgage administration

Halifax acknowledged the service had fallen short of what it would expect and apologised for that. It also offered £250 compensationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6702832.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.