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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN6695571 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

request to defer payments on a career development loanTreatment in financial difficulty

took too long to respond to his requestService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6695571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.