Paymentsense Limited

Financial Ombudsman decision DRN6685260 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

He is also concerned that Paymentsense delayed paying the cashback he was due and also some refunds of charges it agreed to make.Charges and fees

Mr R, a sole trader, complains that Paymentsense Limited mis-sold him a card payment service.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6685260.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.