National Westminster Bank Plc

Financial Ombudsman decision DRN6679886 Upheld

Upheldoutcome, as published by the Ombudsman

£85redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

NatWest had decided to block on-line payments for their affected customers as a precautionary measure.Funds blocked or frozen

Mr B complains that National Westminster Bank Plc blocked an on-line payment without telling him and lied about the manner in which he could use his bankcard.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6679886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.