Arrow Global Limited

Financial Ombudsman decision DRN6677973 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss Q complains that Arrow Global Limited (“Arrow”) provided her with incorrect information and that it also applied incorrect information to her credit file.Credit file reporting

Miss Q did not accept Arrow’s offer. She said that £100 compensation was not sufficient to compensate her for the distress caused by Arrow’s actions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6677973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.