HSBC UK Bank Plc
Financial Ombudsman decision DRN6674325 Not upheld
Not upheldoutcome, as published by the Ombudsman
£90redress stated in the decision
Fri Oct 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Ms W complains that HSBC UK Bank Plc won’t refund two transactions made with her debit card which she says she didn’t make or authorise.Unauthorised transaction
Ms W also says HSBC unfairly placed a default on her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6674325.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.