Lloyds TSB Bank Plc
Financial Ombudsman decision DRN6670707 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates, Complaint handling
In the Ombudsman’s words
Mr S has complained that Lloyds TSB Bank Plc combined his debts and applied higher interest and charges to the outstanding balance.Charges and fees
Mr S has complained that Lloyds TSB Bank Plc combined his debts and applied higher interest and charges to the outstanding balance.Interest and rates
I agree with the adjudicator that the bank has not handled the complaint at all well.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6670707.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.