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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN6664548 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

And she further complains of interest charges which she thinks were added to the debt after it had been repaid.Charges and fees

I think SEAT should pay £100 in compensation for this error to recognise the distress and inconvenience caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6664548.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.