Barclays Bank Plc
Financial Ombudsman decision DRN6658450 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Miss B complains because Barclays Bank Plc trading as Barclaycard has refused her request for a refund.Product mis-sold
Barclaycard has offered £100 compensation for the poor way it handled her original claim.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6658450.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.