Santander UK Plc
Financial Ombudsman decision DRN6655766 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Mr S complains that Santander UK Plc will not refund payments he says he did not authorise from his account.APP scam refund refused
Santander had closed his account and it accepted that this caused a problem with a direct debit for his mortgage.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6655766.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.