PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN6654694 Upheld

Upheldoutcome, as published by the Ombudsman

£7,753redress stated in the decision

Mon Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

I’m unable to assess whether Mr V was the victim of a scam and at the same time the buyer’s account that was compromised. Or whether the buyer themselves were part of the scam to get Mr V’s watch without paying for it.APP scam refund refused

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6654694.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.