Santander UK Plc
Financial Ombudsman decision DRN6654456 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Mortgage administration
In the Ombudsman’s words
Santander had offered Mr and Mrs J £150 for delay in handling the applicationPayment delayed or failed
Santander declined to convert the mortgage, as it considered it unaffordableMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6654456.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.