Barclays Bank Plc
Financial Ombudsman decision DRN6653712 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
He says he received a message to say the transaction had been declined and no cash was dispensed. Yet his account was still debited with the amount he attempted to withdraw.Payment delayed or failed
Barclays accepts that it didn’t deal with Mr H’s complaint properly when he first contacted it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6653712.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.