MBNA Limited

Financial Ombudsman decision DRN6651754 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr F complains that MBNA Limited didn’t cancel his credit card account when asked.Account closed or refused

He said he was being asked to pay for MBNA’s mistake, and that the bank should have questioned the transaction. Mr F also said MBNA hadn’t provided telephone recordings, although he’d paid a data subject access request fee.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6651754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.