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Tesco Personal Finance Limited
Financial Ombudsman decision DRN6644243 Upheld
Upheldoutcome, as published by the Ombudsman
£1,457redress stated in the decision
Mon Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Chargebacks were attempted but defended on the basis Mr S got the goods he ordered.Card dispute or chargeback
If Tesco Bank had considered Mr S’s claim under section 75 when he first contacted them, this complaint may have been resolved much quicker.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6644243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.