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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN6643386 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
BMW Financial Services (GB) Limited is still pursuing him for two monthly payments for his motorbikeCharges and fees
After mediation by our service, BMW Financial Services agreed to credit Mr T’s agreement with one further month’s payment.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6643386.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.