Lloyds Bank PLC

Financial Ombudsman decision DRN6642538 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr A has complained about the way Lloyds Bank PLC dealt with a chargeback request in respect of a payment he made using his debit card.Card dispute or chargeback

I’m satisfied the service Lloyds gave Mr A in relation to his chargeback request fell below the standard he was entitled to expect and that this caused him unnecessary trouble and upset.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6642538.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.