HSBC Bank plc

Financial Ombudsman decision DRN6640841 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

This was mis-sold, as the interest repayments were unaffordable from their regular income, and they had no means to repay the capital at the end of the nine-year term.Product mis-sold

HSBC has itself identified that it should have taken a new, direct charge over Mr and Mrs R’s house when it provided the mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6640841.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.