Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN6639209 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Bank of Ireland (UK) Plc gave him conflicting advice about whether or not he could open a Reward Saver accountAccount closed or refused

he received conflicting advice during two subsequent phone callsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6639209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.