Clydesdale Bank Plc
Financial Ombudsman decision DRN6632728 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Clydesdale agreed a new loan for 12 months while the property was put up for sale.Treatment in financial difficulty
Mr H says that his main complaint is that the lack of service and information received from the bank left him and Mrs H owing just over £15,000.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6632728.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.