Bank of Scotland Plc

Financial Ombudsman decision DRN6630314 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

he had to give the bank some documents to prove his identity on several occasionsIdentity checks and access

BOS upheld this complaint. It acknowledged the service it had given Mr M hadn’t been good.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6630314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.