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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN6630140 Upheld
Upheldoutcome, as published by the Ombudsman
£22,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Kensington repossessed Mr B and Mrs C’s property after their mortgage fell into arrears... Mr B and Mrs C then came to us. Our adjudicator thought the complaint should not be upheld, because Kensington had obtained a sale price in line with independent valuations, and could explain why the higher offers hadn’t gone ahead.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6630140.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.