Sander & Kay Limited

Financial Ombudsman decision DRN6626205 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr B complains that Sander & Kay Limited (trading as Premier Man) did not treat him fairly when he was in financial difficulties.Treatment in financial difficulty

Premier Man charged him an “arrangement fee” for this. Premier Man also applied interest and charges to his account during this time.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6626205.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.