HSBC Bank plc

Financial Ombudsman decision DRN6624723 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

HSBC Bank Plc stopped one of its accounts and blocked its internet bankingFunds blocked or frozen

HSBC had not dealt properly with the notification by Mrs D of the dispute with Mr D. She also considered that HSBC had not communicated well with Mr DComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6624723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.