Connells Limited
Financial Ombudsman decision DRN6617116 Upheld
Upheldoutcome, as published by the Ombudsman
£548redress stated in the decision
Tue May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
complain about the mortgage advice they receivedProduct mis-sold
the way in which Mr and Mrs M’s mortgage application was handled caused them trouble and upsetService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6617116.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.