Lloyds TSB Bank Plc
Financial Ombudsman decision DRN6616016 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,700redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mr L complains about excessive charges on his account with Lloyds TSB Bank plc.Charges and fees
Mr L explained that he earns a low wage and has experienced two periods of unemployment in recent years. His wife has been unable to work for health reasons. Mr L has been suffering from depressionSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6616016.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.