Barclays Bank Plc
Financial Ombudsman decision DRN6613708 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs N complain that they received poor customer service from Barclays Bank Plc after they were the victims of fraud.APP scam refund refused
Mr and Mrs N say that the bank didn’t explain the process clearly to them and that this resulted in them seeing funds taken from their account without notice on two occasionsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6613708.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.