Bank of Scotland Plc

Financial Ombudsman decision DRN6609952 Upheld

Upheldoutcome, as published by the Ombudsman

£2,284redress stated in the decision

Mon Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr L complains that Bank of Scotland plc (trading as “Halifax”) has not treated him fairly in that it did not give him a reasonable amount of time to repay arrears that he owed.Treatment in financial difficulty

He would like the bank to extend the period for him to repay the arrears, and remove any related adverse information from his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6609952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.