Barclays Bank Plc
Financial Ombudsman decision DRN6607729 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Fri Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays accepts that it didn’t respond to Mr K’s complaint quickly enough.Complaint handling
Mr K complains about the level of service he received from Barclays Bank Plc when his debit and credit cards were lost.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6607729.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.