Barclays Bank Plc
Financial Ombudsman decision DRN6605627 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
charged him a higher interest rate when he tried to settle his loan earlyInterest and rates
Mr S is dyslexic and says he depends on face-to-face meetingsSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6605627.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.