WDFC UK Limited

Financial Ombudsman decision DRN6602452 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs Y complains about how WDFC UK Limited, trading as Wonga.com, has treated her when she experienced financial difficulty.Treatment in financial difficulty

As this was an unauthorised overdraft, bank charges and interest of £106.56 were applied to the account by her bank.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6602452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.