Santander UK Plc
Financial Ombudsman decision DRN6600295 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
It also said it didn’t agree with Mr L that it was liable to him under Section 75 of the consumer Credit Act 1974Card dispute or chargeback
Mr L thinks he missed out because Santander didn’t follow up his complaint as it should’ve done.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6600295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.