Halifax Limited

Financial Ombudsman decision DRN6586538 Upheld

Upheldoutcome, as published by the Ombudsman

£410redress stated in the decision

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

trying since August 2014 to switch the mortgage to a new product via Halifax’s website, but the online service won’t workMortgage administration

Halifax’s explanation of why the online switch wouldn’t workService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6586538.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.