MBNA Limited

Financial Ombudsman decision DRN6584573 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

So I consider MBNA was entitled to charge late payment fees of £12, in accordance with the account terms and conditions.Charges and fees

MBNA’s service wasn’t good enough because it didn’t let Mr D know the new number for his account, it gave him wrong information about online access to his accounts and it told him it didn’t receive the letter sent in May 2015.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6584573.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.