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Bank of Scotland Plc
Financial Ombudsman decision DRN6567701 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs A complains that Bank of Scotland plc (trading as Halifax) did not tell her about the withdrawal restrictions applicable to her Online Web Saver account when she opened it, and that it failed to advise her husband correctly about this during a telephone call.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6567701.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.