Zopa Limited

Financial Ombudsman decision DRN6566620 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Mr B complains that Zopa Limited won’t refund interest and charges he paid after he tried to cancel a loan.Charges and fees

Mr B immediately tried to make a full repayment using his debit card over the phone, but for some unknown reason this payment did not go through.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6566620.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.