Santander UK Plc
Financial Ombudsman decision DRN6566604 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
Mr A complains that Santander UK Plc won’t refund him nearly £7,500 taken out of his account between February and August 2018 at cash machines (ATMs). He says he didn’t withdraw the money and didn’t ask or allow anybody else to do so.Unauthorised transaction
Mr A may well be regarded as a vulnerable customer. Santander hasn’t said it was aware of his particular needs.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6566604.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.