Swift Advances Plc
Financial Ombudsman decision DRN6557737 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
sent letters to the wrong address and gave him incorrect information about the balance of his loanMortgage administration
Swift Advances did send letters to the wrong address and did give Mr J wrong information about his loanService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6557737.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.