Citifinancial Europe Limited

Financial Ombudsman decision DRN6555026 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Citi’s failure to confirm details of Mr and Mrs H’s requests from 2007 onwards in writing and to co-operate with my efforts to investigate fully this complaint.Mortgage administration

Citi’s failure to confirm details of Mr and Mrs H’s requests from 2007 onwards in writing and to co-operate with my efforts to investigate fully this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6555026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.