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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN6552416 Upheld
Upheldoutcome, as published by the Ombudsman
£81,445redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs N has complained that Marks & Spencer Financial Services plc has not accepted her claim for a refund of her purchase of four plots of land. She paid for the deposits of all four with her M&S credit card and is bringing a claim under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6552416.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.