MBNA Limited

Financial Ombudsman decision DRN6545142 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr B complains that MBNA Europe Bank Limited did not collect his direct debit payments for October and November 2011 and that he was charged late payment fees.Charges and fees

Correct Mr B’s credit file to reflect the position as if the error had not occurred.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6545142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.