Bank of Scotland Plc

Financial Ombudsman decision DRN6543586 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr and Mrs B complain that Bank of Scotland plc (trading as Halifax) did not do enough to prevent them from paying money to fraudsters or to recover their money.APP scam refund refused

Halifax has accepted that it took too long to give Mr and Mrs B an answer to their complaint, and in June it paid them £500 for that error.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6543586.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.